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Customer Satisfaction Survey

 

Thank you for all your support and business that you extended to Summerill Tube during 2007. Summerill Tube is commited to continually improve to meet or exceed your requirements. Our continual success will be measured by your opinion of our products and services as we work together during 2008. In order to achieve our goal, could you kindly take a few moments to complete this survey.

Please rank the following 5 items in their order of importance to you, with 1 being the highest and 5 the lowest.

Prompt Responses
On-Time Delivery
Pricing
Quality
Technical Support

Name:
E-mail:
Company:  
Address:

Please check the appropriate block for all of the following items based on your experience of doing business with Penn State Special Metals.

(NOTE: For items that are "Poor" or "Unacceptable", please comment on your responses)
Sales
Excellent
Very Good
Satisfactory
Poor
Unacceptable
Product Knowledge
Response to Inquiries
Response to Order Status
Competitive Pricing

Comments:

Delivery of Product
Excellent
Very Good
Satisfactory
Poor
Unacceptable
On-Time
Packaging of Product
Required Documentation

Comments:

Quality
Excellent
Very Good
Satisfactory
Poor
Unacceptable
Overall Quality
Technical Support
Resolution of Problems

Comments:

Overall Evaluation
Excellent
Very Good
Satisfactory
Poor
Unacceptable
Summerill Tube vs. Other Suppliers of Similar Products

Comments:

Please suggest additional products or services that Summerill Tube could provide to enhance your business:
 
 
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Summerill Tube Corp.
P.O. Box 302, Franklin St.
Scottdale, PA 15683
Phone: 724-887-9700, 800-234-8335 (toll free)
Fax: 724-887-1450